Terms and Conditions

1. Registration

Some sections on this website require registration. During the registration process, it is necessary to provide accurate and current information. In case of any changes, please contact the store at info@sax35th.com. Registration rules may be subject to change.

The password used to log in should be secure and difficult to decipher. In the event of a security breach, please contact SAX35TH immediately.

Information regarding data processing is available in the Privacy Policy section.

2. Online Purchases

Making purchases through this website requires providing personal data (such as name, email address, product delivery address, phone number, etc.) and payment details. All information must be current and accurate.

Only individuals and companies with a valid payment card issued by a bank accepted by SAX35TH, and who have allowed SAX35TH to charge the card for the purchase amount, are eligible for online purchases. SAX35TH reserves the right to limit the number of items purchased by an individual or company. By making a purchase, a registered customer authorizes SAX35TH to use personal data, which may, in some cases, be shared with or relate to third parties (credit card information, including user's spouse's credit card reports). SAX35TH may require identity confirmation, credit card authorization, or specific transaction authorizations. SAX35TH may use personal data to prevent fraud. Information on data processing is available in the Privacy Policy section.

3. Orders

Orders are subject to product availability and require acceptance by the company. SAX35TH sells products that are currently available and ready for shipping. In special cases, a longer waiting time may be necessary. In such cases, customers can place a pre-order and make a deposit. The shipment will be sent to the customer first. The same rules apply to pre-orders as to all orders on the SAX35TH store.

In exceptional cases, shipping may be impossible due to complications in quality control or unforeseen production accidents. In such situations, the payment is refunded to the customer within 14 days.

Adding products to the "cart" does not reserve them.

Transaction data is stored by SAX35TH for a minimum of 5 years.

4. Pricing Policy

Prices on the online store are in Euro, Polish Zlotys or US Dollars and include VAT (not applicable to customers in countries where VAT does not apply). Prices depend on the currency exchange rate and may be subject to change. For orders from countries with currencies other than zlotys or euros, the price is calculated based on the applicable exchange rates on the transaction date.

5. Payments

SAX35th accepts payments by cards: Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro, and other payment options (available on the website). By completing a transaction, the customer confirms being the card owner and agrees to authorization and verification processes. SAX35TH is not responsible for complications during card authorization procedures. SAX35TH strives to ensure transaction security using proven solutions. Transactions are made through PayU/PayPal/Przelewy24 and are secured with SSL technology. SAX35TH is not responsible for privacy breaches not resulting from negligence on the part of SAX35TH.

6. Terms and Conditions

The SAX35TH website ("SAX35TH" "we" "us") operates based on these Terms and Conditions. We encourage customers to read them before making a transaction and to keep a copy for their reference. Particularly, we recommend familiarizing yourself with the rules of making purchases. Customers below 16 years of age require the consent of legal guardians to make purchases on the SAX35TH online store. We reserve the right to grant permission for purchases only to adults. The Terms and Conditions may be subject to change, so we encourage regular visits to this page. In case of disagreement with any of the terms, please refrain from using the site. Changes to the terms after placing an order do not affect the order unless required by law.

7. Gift Cards

Distribution rules for printed and virtual SAX35TH gift cards:
- Gift cards are valid for 24 months from the purchase date.
- Cards apply to all products on www.SAX35TH.com store.
- Cards cannot be exchanged for cash.
- If the order amount is lower than the card value, the remaining amount remains on the user's account for further purchases.
- Account details are available in the "My Account" tab.
- If the order amount exceeds the card value, the remaining amount must be supplemented by a transfer unless the user has a backup amount on their account.
- In case of returning products purchased with a gift card, the amount is refunded to the user's gift card account.
- Virtual gift cards are sent by email to the recipient after placing the order and making the payment. SAX35TH is not responsible for undelivered gift cards (in case of incorrect or non-existent addresses). SAX35TH is not responsible for theft, loss, or misuse of the card. In special cases, SAX35TH reserves the right to cancel the card. Shipping costs and sales tax apply to purchases made with gift cards.
- Printed gift cards can be sent by mail.

8. Insurance and Shipping

SAX35TH is responsible for insuring shipments until their delivery. Personal confirmation with a signature is required. If the shipment is received by another person, it is considered that they are an authorized representative of the recipient, and their signature is valid. Shipping takes place within 24 (in special cases, 48) hours from the transaction. The stated delivery time is approximate. SAX35TH is not responsible for delays due to customs clearance.

9. Returns and Exchanges

ORDER CANCELLATION

For customers in EU countries with legal protection under distance selling regulations, it is possible to cancel an order, provided SAX35TH is informed in writing within 7 days from the order date. Contact SAX35TH Customer Service, SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND, or via email: info@sax35th.com.

In the case of orders canceled under this right, the full amount, including the shipping cost incurred when placing the order, is refunded.

The customer is required to return the product to our address at their expense: SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND. Products must be returned in unused, undamaged condition and sent from the country where the order was placed. The customer is responsible for the care of the products until they are delivered to our warehouse. It is recommended to keep the proof of shipment. Payment refunds are sent within 14 days of canceling the transaction but not earlier than by the time we register the return parcel at our shop. If the return of products is not received at our address, we reserve the right to charge the customer for the loss. In such cases, we may refuse further purchases.

EXCHANGE

Customers in EU countries with legal protection under distance selling regulations may exchange products within 14 days of receipt. Contact SAX35TH Customer Service, SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND, or via email: info@sax35th.com.

The customer is required to return the product to our address at their expense: SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND. Products must be returned in unused, undamaged condition and sent from the country where the order was placed. The customer is responsible for the care of the products until they are delivered to our warehouse. It is recommended to keep the proof of shipment. In the case of exchanges, the shipping cost is incurred by the customer. Payment refunds are sent within 14 days of canceling the transaction. If the return of products is not received at our address, we reserve the right to charge the customer for the loss. In such cases, we may refuse further purchases.

LEGAL WARRANTY AND RESPONSIBILITY FOR DEFECTS

Customers in EU countries with legal protection under distance selling regulations have a legal warranty for products purchased online. SAX35TH is responsible for the conformity of products with the contract. If a product is found to be defective within 2 years of purchase, the customer is entitled to file a complaint. The customer should contact SAX35TH Customer Service, SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND, or via email: info@sax35th.com, and provide information about the defect. Products must be returned to our address at the customer's expense: SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND. Products must be returned in unused, undamaged condition and sent from the country where the order was placed. The customer is responsible for the care of the products until they are delivered to our warehouse. It is recommended to keep the proof of shipment.

If a defect is found, SAX35TH will repair or replace the product. If repair or replacement is impossible or excessively costly, the customer is entitled to a refund of the purchase price or a reduction in the purchase price. Complaints are processed within 14 days of receiving the products. Payment refunds are sent within 30 days of accepting the complaint. If the return of products is not received at our address, we reserve the right to charge the customer for the loss. In such cases, we may refuse further purchases.

10. Complaints and Returns

COMPLAINTS

SAX35TH is responsible for the conformity of products with the contract. If a product is found to be defective, the customer is entitled to file a complaint. The customer should contact SAX35TH Customer Service, SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND, or via email: info@sax35th.com, and provide information about the defect. Products must be returned to our address at the customer's expense: SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND. Products must be returned in unused, undamaged condition and sent from the country where the order was placed. The customer is responsible for the care of the products until they are delivered to our warehouse. It is recommended to keep the proof of shipment.

If a defect is found, SAX35TH will repair or replace the product. If repair or replacement is impossible or excessively costly, the customer is entitled to a refund of the purchase price or a reduction in the purchase price. Complaints are processed within 14 days of receiving the products. Payment refunds are sent within 30 days of accepting the complaint. If the return of products is not received at our address, we reserve the right to charge the customer for the loss. In such cases, we may refuse further purchases.

RETURNS

For customers in EU countries with legal protection under distance selling regulations, it is possible to return products purchased online within 14 days of receipt. Contact SAX35TH Customer Service, SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND, or via email: info@sax35th.com.

The customer is required to return the product to our address at their expense: SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND. Products must be returned in unused, undamaged condition and sent from the country where the order was placed. The customer is responsible for the care of the products until they are delivered to our warehouse. It is recommended to keep the proof of shipment. Payment refunds are sent within 14 days of canceling the transaction but not earlier than upon registering the return parcel at our store. If the return of products is not received at our address, we reserve the right to charge the customer for the loss. In such cases, we may refuse further purchases.

11. Privacy Policy

This Privacy Policy explains how SAX35TH processes personal data and how it protects the privacy of users of the SAX35TH online store. By using the SAX35TH website, users agree to the processing of their personal data as described in this policy.

PERSONAL DATA CONTROLLER

The personal data controller is SAX35TH.COM, COLOR UNDERGROUND Alicja Korytkowska, Bialostocka 79, Bialystok Fasty 15-694, POLAND.

PERSONAL DATA

Personal data processed by SAX35TH includes:

1. Data provided during registration on the SAX35TH website, such as name, surname, email address, phone number, and address.
2. Data provided during purchases on the SAX35TH online store, such as name, surname, email address, phone number, delivery address, and payment details.
3. Data provided during communication with SAX35TH, such as emails and messages sent through the contact form.
4. Data collected through cookies, which may include information about the user's device, IP address, and browsing activity on the SAX35TH website.

PROCESSING PURPOSES

SAX35TH processes personal data for the following purposes:

1. Providing and managing user accounts on the SAX35TH website.
2. Processing and fulfilling online orders, including order confirmation, payment processing, and product delivery.
3. Responding to user inquiries and providing customer support.
4. Sending newsletters and marketing communications to users who have subscribed to receive them.
5. Analyzing and improving the functionality and user experience of the SAX35TH website.
6. Complying with legal obligations, including tax and accounting requirements.

LEGAL BASIS FOR PROCESSING

The legal basis for processing personal data by SAX35TH includes:

1. The necessity of processing for the performance of a contract with the user (e.g., processing orders).
2. The user's consent, where applicable (e.g., sending newsletters).
3. Compliance with legal obligations (e.g., tax and accounting requirements).
4. The legitimate interests pursued by SAX35TH, such as improving website functionality and ensuring customer satisfaction.

DATA SHARING

SAX35TH may share personal data with third parties for the following purposes:

1. Payment processing: Personal data may be shared with payment service providers to process transactions.
2. Shipping and logistics: Personal data may be shared with shipping carriers to deliver products to customers.
3. Marketing: Personal data

may be shared with marketing service providers to send newsletters and promotional communications.

SAX35TH ensures that third parties processing personal data on its behalf provide sufficient guarantees to implement appropriate technical and organizational measures to meet the requirements of data protection regulations.

DATA TRANSFERS OUTSIDE THE EU/EEA

SAX35TH may transfer personal data to countries outside the European Union (EU) or the European Economic Area (EEA) if necessary for the purposes described in this Privacy Policy. In such cases, SAX35TH takes steps to ensure an adequate level of data protection, including the use of standard contractual clauses or other appropriate safeguards.

DATA SECURITY

SAX35TH implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data. This includes secure data transmission (e.g., SSL encryption), access controls, and regular security assessments.

DATA RETENTION

SAX35TH retains personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the applicable legal obligations.

USER RIGHTS

Users have the following rights regarding their personal data processed by SAX35TH:

1. Right of access: Users can request information about the personal data processed by SAX35TH and obtain a copy of their personal data.
2. Right to rectification: Users can request the correction of inaccurate or incomplete personal data.
3. Right to erasure: Users can request the deletion of their personal data in certain situations.
4. Right to restrict processing: Users can request the restriction of the processing of their personal data in certain situations.
5. Right to data portability: Users can receive their personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
6. Right to object: Users can object to the processing of their personal data in certain situations.
7. Right to withdraw consent: Where processing is based on consent, users can withdraw their consent at any time.

To exercise these rights or for any questions about the processing of personal data by SAX35TH, users can contact SAX35TH Customer Service, SAX35TH, Bialostocka 79, Bialystok Fasty 15-694, POLAND, or via email: info@sax35th.com.

Users also have the right to lodge a complaint with the supervisory authority responsible for data protection in their country.

CHANGES TO THE PRIVACY POLICY

SAX35TH reserves the right to update this Privacy Policy as needed to reflect changes in its data processing practices or applicable laws. Users are encouraged to review this Privacy Policy periodically to stay informed about how SAX35TH processes personal data.

Last updated: 04 march 2024

12. Cookies Policy

This Cookies Policy explains how SAX35TH uses cookies and similar technologies on its website. By using the SAX35TH website, users agree to the use of cookies as described in this policy.

WHAT ARE COOKIES?

Cookies are small text files that are stored on a user's device when they visit a website. They are widely used to ensure the proper functioning of websites, enhance user experience, and provide information to website owners.

TYPES OF COOKIES

SAX35TH uses the following types of cookies:

1. Essential cookies: These cookies are necessary for the basic functionality of the SAX35TH website. They enable users to navigate the website and use its features.

2. Analytical cookies: These cookies allow SAX35TH to analyze how users interact with the website, including which pages are visited and how much time is spent on each page. The information collected helps improve the website's performance and user experience.

3. Functional cookies: These cookies enhance the user experience by remembering choices made by users (e.g., language preferences) and providing personalized features.

4. Marketing cookies: These cookies are used to deliver personalized marketing content based on user behavior and interests.

COOKIE MANAGEMENT

Users can manage cookie preferences through their web browser settings. Most browsers allow users to block or delete cookies, and information on how to do this is usually found in the browser's help or settings menu.

Please note that blocking essential cookies may impact the functionality of the SAX35TH website.

THIRD-PARTY COOKIES

SAX35TH may use third-party services that use cookies for various purposes, including website analytics and personalized marketing. These third parties have their own privacy policies governing the use of cookies.

By using the SAX35TH website, users consent to the processing of their data by third-party services in accordance with the third parties privacy policies.

CHANGES TO THE COOKIES POLICY

SAX35TH reserves the right to update this Cookies Policy as needed to reflect changes in its use of cookies or applicable laws. Users are encouraged to review this Cookies Policy periodically to stay informed about how SAX35TH uses cookies.

13. Contact Information

For any inquiries or requests regarding the Terms and Conditions, Privacy Policy, Cookies Policy, or other related information, please contact SAX35TH.COM at:

COLOR UNDERGROUND
ul. Bialostocka 79
15-694 Bialystok Fasty
VAT no. 9661800009
Reg. no. 200415686
POLAND

date: 04 march 2024